Store information
Terms And Conditions
Seller and contact
R K HYDRO SEEDING, LLC; registration 20081244314; 60911 Kansas Rd, Montrose, CO 81403, United States; [email protected]. This is a correspondence address; no walk-in service is offered.
Ordering and contract
Checkout sends an order request, not a binding purchase or immediate payment. We manually check the selection and delivery destination, then send a payment request with the final itemised quote and verified bank-transfer instructions. A contract forms only after you accept that quote and we expressly accept the order. Pay only after that confirmation; payment and dispatch are confirmed manually. No card acquiring, automatic payment or automatic email delivery is provided.
Products, prices and delivery
Your request records the exact catalogue SKU, quantity and listed price. Review dimensions and care instructions before submitting. We correct genuine pricing or availability errors before asking you to accept a final quote. Delivery within the United States costs $9.95 per order, free when the merchandise subtotal reaches $100.00. Handling takes 1–2 business days after payment is manually confirmed; transit takes 3–5 business days after dispatch. Allow 4–7 business days in total; weekends and public holidays are excluded. US sales tax depends on the delivery destination and applicable rules. Before any contract or transfer, we provide a manual final quote identifying tax, shipping and the final amount. The request subtotal is not a tax-inclusive final price; no statewide flat rate or tax exemption is assumed.
Cancellation and remedies
Change-of-mind returns are accepted within 30 calendar days after delivery. Return shipping charge: $9.95 per order; restocking fee: $0.00. We arrange the return and deduct only this stated return charge from the refund, not for faulty goods. For damaged, faulty or incorrect goods email [email protected] with the reference and a description; photos may help but are not a condition of statutory rights. We pay reasonable return carriage and arrange the applicable repair, replacement or refund. Do not send goods cash-on-delivery. Mandatory consumer rights remain unaffected.
Complaints and applicable rights
First contact [email protected] with the order reference and desired resolution. If unresolved, you can contact Colorado Attorney General — Consumer Protection: https://coag.gov/file-complaint/. Court remedies and mandatory consumer protections in your place of residence remain available. No arbitration service membership or compulsory arbitration is claimed.
Selecting the right item
Check seed mix, bag weight and stated coverage separately from sprinkler connection, footprint and watering pattern. Weather, soil preparation and watering affect results; the catalogue is not a promise of germination or a particular lawn outcome. Read the stated material and care instructions alongside the selected variant. A display image does not replace an exact measurement or an express promise in the accepted offer. Colours can vary by screen, but this does not permit us to supply materially misdescribed goods.
Availability, errors and substitutions
A cart selection and a saved request are not a guaranteed reservation. We check the actual selection before accepting the order and explain a genuine availability or price error at that stage. We do not substitute another model, reduce a quantity or add a charge without your agreement. If the proposed offer is unsuitable, you may decline it before acceptance without an order-request fee.
Changing or withdrawing a request
Write to [email protected] with the reference and the exact correction or cancellation needed. Address and quantity changes should reach us before dispatch wherever possible. An unaccepted request may be withdrawn; an accepted order is dealt with under the agreed offer and applicable cancellation rights. Browser closure, removal of an item from a later cart or deletion of local storage does not notify us to cancel a prior request.
Responsible use and records
Use your own authorised contact and delivery details and do not submit malicious content, impersonate another customer or enter payment credentials in notes. Keep the accepted offer and request reference for after-sales questions. Product-use guidance is specific to the stated item; it is not a professional installation service, safety certification or guarantee of results beyond the descriptions and your applicable rights.
Resolving a problem fairly
When contacting [email protected], identify the goods, relevant dates and the remedy sought. We consider the actual circumstances rather than applying an undisclosed penalty. The shipping and return policies explain the numerical periods and charges and should be read with these terms. Nothing here excludes mandatory consumer rights, liability that cannot lawfully be excluded, or access to a competent court or authority.
Changes to these terms
We may update catalogue information and these pages for future requests. A later website edit does not silently replace the terms of an already accepted offer or authorise a new charge. If an individual arrangement differs from the normal delivery service, it must be made clear before acceptance. Keep the version of the offer you accepted; ask us to explain any apparent inconsistency before making payment.