Store information
Returns Policy
Return window and charges
Change-of-mind returns are accepted within 30 calendar days after delivery. Return shipping charge: $9.95 per order; restocking fee: $0.00. We arrange the return and deduct only this stated return charge from the refund, not for faulty goods.
How to return
Email [email protected] with the order reference and items within 30 calendar days after delivery. We confirm return instructions by email. Return by tracked post or courier to 60911 Kansas Rd, Montrose, CO 81403, United States. No walk-in or collection service is offered. Use protective packaging and keep proof of posting.
Refund timing and method
Refunds are made by bank transfer to the original payer, to an account confirmed privately, within 7 calendar days after the returned goods or evidence of dispatch is received, whichever occurs first. No restocking fee applies. We never request banking details in the public checkout.
Condition and exceptions
Inspect goods as you would in a shop. Return all supplied components. Do not use or wash items beyond reasonable inspection; any lawful deduction is limited to proven diminished value from excessive handling, not a blanket fee. Sale items retain the same rights. Only genuinely personalised goods made to your specification and sealed hygiene-sensitive goods unsealed after delivery may be excluded where law permits and disclosed before purchase. Ordinary clothing, caps, school containers, prints, albums, furniture, toys or garden equipment are not automatically excluded. No current item is treated as personalised merely because it has a printed design.
Faults and incorrect goods
For damaged, faulty or incorrect goods email [email protected] with the reference and a description; photos may help but are not a condition of statutory rights. We pay reasonable return carriage and arrange the applicable repair, replacement or refund. Do not send goods cash-on-delivery. Mandatory consumer rights remain unaffected.
What to include in your notice
Email [email protected] stating clearly that you wish to return or cancel, your name, reference if known and the exact items and quantities concerned. You do not have to invent a fault to return an eligible item that simply does not suit you. Keep a copy of the notice. For a timely statutory cancellation, do not wait for an internal return number before notifying us; return arrangements help organise transport, not remove your rights.
Packing this product category
Keep unused seed dry and contained in its labelled packaging; prevent loose seed spilling in transit. Drain and dry a sprinkler before packing, and include supplied connectors. Explain any planting or use already undertaken when reporting a problem; this does not automatically remove defect rights. Retain proof of dispatch until the return and refund have been resolved. Use the agreed arrangements so the published return charge applies and avoid paying for a separate premium service without agreement.
Inspection, use and fair assessment
Check seed mix, bag weight and stated coverage separately from sprinkler connection, footprint and watering pattern. Weather, soil preparation and watering affect results; the catalogue is not a promise of germination or a particular lawn outcome. A return assessment concerns the actual item and its condition, not a blanket rule that every opened box is excluded. Explain any use or alteration honestly. Where a lawful deduction for diminished value applies, it must be specific and explained; it is not a hidden restocking fee. Discounted items are not automatically excluded from applicable consumer protections.
Exchanges, sets and partial returns
Identify the particular SKU if only part of an order is being returned, and include the components supplied with that item. A request for a different size or model does not automatically reserve stock or create an exchange order. We explain whether a replacement or a separate new offer is appropriate. We will provide a clear calculation for the items being refunded; a product defect is not handled as a chargeable change of mind.
Following up on a refund
Keep the return tracking or proof of dispatch and the original order reference. If the stated refund period has elapsed, tell us when the goods or relevant evidence were provided and the amount expected. Do not send passwords or complete bank statements. A payment provider may need additional time to display a completed refund; we can help distinguish processing of the refund from posting of the credit.
Unpaid requests and complaint route
An unpaid, unaccepted request has no payment to refund: ask [email protected] to withdraw it and keep the reference. For a paid order, state whether your concern is cancellation, a fault or a missing refund so we apply the correct process. If direct resolution fails, the complaint route in our Terms remains available; the return window does not extinguish mandatory remedies for defective or misdescribed goods.